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The Health Care Data Guide is designed to help students and professionals build a skill set specific to using data for improvement of health care processes and systems. Even experienced data users will find valuable resources among the tools and cases that enrich The Health Care Data Guide. Practical and step-by-step, this book spotlights statistical process control (SPC) and develops a philosophy, a strategy, and a set of methods for ongoing improvement to yield better outcomes.

Provost and Murray reveal how to put SPC into practice for a wide range of applications including evaluating current process performance, searching for ideas for and determining evidence of improvement, and tracking and documenting sustainability of improvement. A comprehensive overview of graphical methods in SPC includes Shewhart charts, run charts, frequency plots, Pareto analysis, and scatter diagrams. Other topics include stratification and rational sub-grouping of data and methods to help predict performance of processes.

Illustrative examples and case studies encourage users to evaluate their knowledge and skills interactively and provide opportunity to develop additional skills and confidence in displaying and interpreting data.

Companion Web site: www.josseybass.com/go/provost

• Sales Rank: #116779 in Books
• Published on: 2011-10-04
• Original language: English
• Number of items: 1
• Dimensions: 11.00" h x 1.00" w x 8.60" l, 2.44 pounds
• Binding: Paperback
• 480 pages

About the Author

Lloyd P. Provost is a cofounder of Associates in Process Improvement, the developers of the Model for Improvement roadmap and the Quality as a Business Strategy template for focusing organizations on improvement. Lloyd is a senior fellow at the Institute for Healthcare Improvement, where he supports the use of data for learning in programs.

Sandra K. Murray is a principal in Corporate Transformation Concepts, an independent consulting firm. She is faculty for the Institute for Healthcare Improvement's year-long Improvement Advisor Professional Development Program and their Breakthrough Series College. Sandra has taught numerous programs through the National Association for Healthcare Quality. Her active cohort of client organizations encompasses the spectrum of health care delivery.

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0 of 0 people found the following review helpful.
Five Stars
By WestgateDoc
Amazing Text that compiles important sources. A must have resource if you deal with health care quality improvement.

0 of 0 people found the following review helpful.
nurses opinion
By pukeko
Health Care Data Guide is ideal for nurses who are just realizing or have known for a long time, the benefit of data to back up projects for improvement to leadership, it is going to be a valuable tool for me.

0 of 0 people found the following review helpful.
Excellent!
By Cheryl Wyborny
Very detailed reference for choosing the right control chart. Well organized so can find needed information quickly. I recommend this book for anybody in healthcare quality.

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• Published on: 1984
• Binding: Paperback

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#1 NEW YORK TIMES BESTSELLER
#1 USA TODAY BESTSELLER

Notable Book of 2016 --Washington Post
10 Favorite Books of 2016 -- Colette Bancroft, Tampa Bay Times
10 Best Mysteries of 2016 -- Adam Woog, Seattle Times

Detective Harry Bosch must track down someone who may never have existed in the new thriller from #1 New York Times bestselling author Michael Connelly.

Harry Bosch is California's newest private investigator. He doesn't advertise, he doesn't have an office, and he's picky about who he works for, but it doesn't matter. His chops from thirty years with the LAPD speak for themselves.

Soon one of Southern California's biggest moguls comes calling. The reclusive billionaire is nearing the end of his life and is haunted by one regret. When he was young, he had a relationship with a Mexican girl, his great love. But soon after becoming pregnant, she disappeared. Did she have the baby? And if so, what happened to it?

Desperate to know whether he has an heir, the dying magnate hires Bosch, the only person he can trust. With such a vast fortune at stake, Harry realizes that his mission could be risky not only for himself but for the one he's seeking. But as he begins to uncover the haunting story--and finds uncanny links to his own past--he knows he cannot rest until he finds the truth.

At the same time, unable to leave cop work behind completely, he volunteers as an investigator for a tiny cash-strapped police department and finds himself tracking a serial rapist who is one of the most baffling and dangerous foes he has ever faced.

Swift, unpredictable, and thrilling, The Wrong Side of Goodbye shows that Michael Connelly "continues to amaze with his consistent skill and sizzle" (Cleveland Plain Dealer).

• Sales Rank: #37324 in Books
• Published on: 2016-11-01
• Released on: 2016-11-01
• Formats: Audiobook, CD, Unabridged
• Original language: English
• Number of items: 10
• Dimensions: 5.75" h x 1.50" w x 5.25" l,
• Running time: 630 minutes
• Binding: Audio CD

Review
Praise for The Wrong Side of Goodbye:

"....a powerful, Macdonald-esque meditation on the claims the past exerts on the present. Few mystery novelists make background facts and simple descriptions sing the way this writer does. And no writer exploits Los Angeles - its geography, its historical power wars, its celebrity culture, its lore - as compellingly as Connelly....he must be read."
―Lloyd Sachs, Chicago Tribune


"If any novelist is worthy to walk once more through the front door of Raymond Chandler's iconic Sternwood mansion, it's Michael Connelly. For over two decades, Connelly has been brilliantly updating and enlarging the possibilities of the classic L.A. hard-boiled novel, first bestowed upon the world in 1939 with Chandler's debut, The Big Sleep. This latest Bosch outing is its own accomplishment: brooding and intricate, suspenseful and sad. In short, it's another terrific Michael Connelly mystery....a master of the genre."
―Maureen Corrigan, Washington Post


"Bosch at his best."
―Marilyn Stasio, New York Times Book Review


"Connelly has created in Bosch one of the great characters in contemporary crime fiction."―Colette Bancroft, Tampa Bay Times


"Michael Connelly is the master of the universe in which he lives, and that is the sphere of crime thrillers. This man is so good at what he does.... THE WRONG SIDE OF GOODBYE is the twenty first Harry Bosch story and it is just as good or better than the first one was. Nobody writes like Connelly, nobody. He is unique in his style and also in the character of Harry Bosch he has created. If you read one page about Harry Bosch as written by Michael Connelly you will be hooked for life."
―Jackie K. Cooper, Huffington Post


"It is impossible for Connelly to tell a bad story. Moving effortlessly between Bosch's private and public cases, he ratchets up the tension...pulling off in the final few chapters a California noir sleight of hand that would make Ross Macdonald envious."
―Robert Anglen, The Arizona Republic


"In each novel, Connelly has dug deeper into Harry's psyche, as he skillfully does in The Wrong Side of Goodbye....Connelly's melding of the police procedural, private detective novel and intense character study remains solid. Harry isn't with the LAPD anymore, but readers will be glad to know he is still on the job."―Oline H. Cogdill, South Florida Sun Sentinel


"....it is immensely satisfying to see Bosch's sustained and deepened passion for his mission- "Everybody count or nobody counts" - undiminished by age or circumstance, even as a younger generation of detectives of all colors and orientations share the stage to carry on the work that has given Bosch, and this series, such an enduring appeal. Harry Bosch and his law enforcement heirs are still fighting the good fight, luckily, for us all."
―Paula L. Woods, Los Angeles Times


"It is a disturbing and yet cathartic tale-within-a-tale that proves once again what a master storyteller Connelly is."
―Bruce Tierney, BookPage

"Connelly continues to discover new depths to his character and new stories to tell that reveal those depths in always compelling ways. Hats off one more time to a landmark crime series."―Bill Ott, Booklist (starred review)


"Swift, unpredictable, and thrilling."
―Bookreporter

"Michael Connelly writes with a seamless unity of tone and pace that makes reading his crime novels absolutely effortless and totally engaging...his narrative rolls out in a perfect parade of action, memory, emotion, color and tension."
―Margie Romero, Pittsburgh Post-Gazette


"Bosch fans will rejoice at the pluperfect ending."
―Tim O'Connell, Florida Times-Union


"....lots of surprises and surprise endings. Bosch's legion of readers will come away entertained - and gratified that in his acknowledgments, Connelly all but promises yet another Bosch tale."―Harry Levins, St. Louis Post-Dispatch


"....another masterful Michael Connelly mystery...highly recommended."
―Maureen McCarthy, Minneapolis Star-Tribune


"This is an excellent police procedural crime novel, one of Connelly's best; it's full of well-developed characters, taut situations and vivid descriptions."
―Ray Walsh, Lansing State Journal


"Irresistible...Connelly nods to his early inspiration Raymond Chandler while strengthening his own claim to the mystery writers' pantheon."―Colette Bancroft, Tampa Bay Times

About the Author
Michael Connelly is the author of twenty-eight previous novels, including #1 New York Times bestsellers The Crossing and The Burning Room. His books, which include the Harry Bosch series and Lincoln Lawyer series, have sold more than sixty million copies worldwide. Connelly is a former newspaper reporter who has won numerous awards for his journalism and his novels and is the executive producer of Bosch, starring Titus Welliver. He spends his time in California and Florida.

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104 of 107 people found the following review helpful.
Another great episode in the career of Harry Bosch
By Mal Warwick
In The Wrong Side of Goodbye, former LAPD detective Harry Bosch is hired as a private eye to find out whether a reclusive billionaire has an heir related to him by blood. Now well into his 80s, the man had left behind a pregnant underage Mexican girl “on the wrong side of goodbye” when he was a college student. Harry’s search will lead him into the heart of Chicano culture in Southern California. The investigation will also expose him and his teenage daughter to great danger, as the board members of the billionaire’s company seek to protect their access to wealth and power.
Two mysteries, unfolding in tandem

Meanwhile, Harry has been taken on as a volunteer reserve officer by the San Fernando Police Department to investigate cold cases. He has succeeded in linking a series of bold and brutal rapes through his usual dogged research. While he pursues the search for an heir to the billionaire’s fortune, Harry and his young female partner find themselves ever closer to identifying the rapist. Unlike so many other mystery novels, in which all the strands of the plot are tied together neatly in the end, the two cases unfold in tandem.
Harry Bosch may be aging, but he’s still in fine form

In so many instances, long-running series of mystery novels lose steam after a time. But Michael Connelly’s work remains fresh and compelling even in the 19th novel of his Harry Bosch series. (He has also written ten other mysteries between 1992 and the present.) The Wrong Side of Goodbye is detective fiction at its best. It’s no mystery that Connelly is now producing for Amazon the third season of a television series based on the Harry Bosch novels.

196 of 207 people found the following review helpful.
Harry Bosch is back again - better than ever
By Suncoast
Harry Bosch left the LAPD again before they could fire him over a minor infraction. Since then he has successfully sued for being illegally forced into retirement. Once again Bosch has set up his shingle as a private investigator, but at the same time he is working as an unpaid part-time detective in the town of San Fernando outside of Los Angeles.

In his private investigator role, he is invited to meet an aging aviation billionaire, Whitney Vance, who has a proposition - find out if he has any surviving offspring who could become the heir to his huge fortune. At age 18 Vance had a relationship with a young Mexican girl called Vibiana Duarte, but soon after becoming pregnant she disappeared and Vance had never seen her again.

Bosch quickly finds a lead that Vibiana had a son who was adopted out shortly after birth. This lead fades when Bosch finds that the son perished when he was shot down in a helicopter in Vietnam. As soon as he starts to find more leads Bosch realises that he is being followed by powerful parties who don't want any surviving relatives to be found. When his search takes a more dramatic and serious direction he turns for help and legal protection to his half-brother, Mickey Haller.

At the same time, Bosch gets tied up almost full time with a major case for the small police force of San Fernando - a serial rapist who gains entry by cutting through the screen door of victims' houses. The hunt for the "Screen Cutter" heats up when more victims are identified and a criminal profile suggests that it is only a matter of time before the rapist also becomes a killer.

Connelly showed his skills in weaving Bosch's investigatory skills between two totally different cases. It was certainly a change not to see him constantly doing battle with his police superiors. There is not much background about his personal life as his daughter Maddy is at college and only has a cameo role.

Over the last year, I have been revisiting and enjoying several of Michael Connelly's earlier books. IMHO this one stands out as one of the best he has written and maintains his top place in US crime fiction and showcased Connelly's skills in keeping this long-running series alive. We will certainly see a lot more of Harry Bosch in the future.

I was able to review this book now as it was published in Australia on 24 October 2016 and won't be released in the US until 1 November 2016. It certainly deserves to be in the bestsellers list leading up to the festive season.

87 of 97 people found the following review helpful.
Bosch and Haller return in another satisfying instalment.
By Wayne Robinson
Michael Connelly keeps on going from strength to strength. In this latest instalment, Harry Bosch has won a big settlement from the LAPD and is now working as a part time unpaid reserve detective for the San Fernando Police Department, putting in almost full time hours, because being a detective with a badge is in his blood.

He also fills in his time working as a private detective, in the course of which he's called to see an elderly billionaire, Wilbur Vance, who wants him to track down an heir.

His official duties deals with his tracking down a serial rapist, so the book deals with two unconnected cases. And also offers more background on Bosch's Vietnam war experiences.

It's a very readable book - I finished most of it in an evening. I hope the continuation will be released soon.

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• Sales Rank: #4179168 in Books
• Published on: 1974
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 206 pages

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[X561.Ebook] PDF Download Wouldn't Take Nothing for My Journey Now, by Maya Angelou

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Wouldn't Take Nothing for My Journey Now, by Maya Angelou

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Maya Angelou, one of the best-loved authors of our time, shares the wisdom of a remarkable life in this best-selling spiritual classic. This is Maya Angelou talking from the heart, down to earth and real, but also inspiring. This is a book to treasured, a book about being in all ways a woman, about living well, about the power of the word, and about the power do spirituality to move and shape your life. Passionate, lively, and lyrical, Maya Angelou's latest unforgettable work offers a gem of truth on every page.

• Sales Rank: #66830 in Books
• Brand: Bantam
• Published on: 1994-10-01
• Released on: 1994-10-01
• Original language: English
• Number of items: 1
• Dimensions: 6.88" h x .34" w x 4.20" l, .18 pounds
• Binding: Paperback
• 160 pages

Features

• Great product!

From Publishers Weekly
This inspiring collection of essays was a 25-week PW bestseller.
Copyright 1994 Reed Business Information, Inc.

From School Library Journal
YA-Morality, manners, friendships, and love are a sampling of the subjects covered by renowned playwright and poet. Students will contemplate the art of the essay as well as the wisdom of the woman in these pithy, candid pieces that are taken from her own experiences. Funny, sad, or poignant, they all make a plea for tolerance and understanding. Angelou's command of the English language is exceeded only by her love of humanity.
Jackie Gropman, Kings Park Library, Burke, VA
Copyright 1994 Reed Business Information, Inc.

From Library Journal
In this small gem of a book, Angelou, the popular poet and novelist ( All God's Children Need Traveling Shoes , LJ 3/15/86, among others), shares her thoughts about humankind: how to respect others of different cultures, opinions, and values as taught by universal philosophies. Annie Johnson in "New Directions" and Aunt Tee in "Living Well, Living Good" are just some of the characters Angelou uses throughout to illustrate with precision and color the respect and perseverance she values. The narratives are carefully constructed with exhilarating assurance as the reader makes the transformative journey from what she is to what she must finally be. Angelou's prose is brisk, fluid, and entrancing. This work will provide a taste of wisdom to all who read it. Highly recommended.
- Gayle S. Leach-Bethea, Maryland House of Corrections, Jessup
Copyright 1993 Reed Business Information, Inc.

Most helpful customer reviews

37 of 38 people found the following review helpful.
This book has a lot of good advice and much wisdom
By Rosemary Thornton
One of the most memorable stories on this audio cassette (and in the book as well) is where Maya tells what her Mama (grandmother) would do when a known-whiner would come into their general store in Stamps, Arkansas.
Mama would call for Maya, saying, "Sister, come over here." When the "whiner" came in, Mama would ask them "How are you doing?" and the whiner would launch into a lengthy complaint about the weather and work and other things.
After this whiner left the store, Mama would turn to Maya and say "Sister, nobody likes to listen to someone who whines and complains..." and she'd tell Maya that there were lots of people - black and white, rich and poor - who went to bed last night and never woke up this morning, who'd give almost anything to have one more day of work or one more day in the summer's heat.
And the summation - "Sister, if you don't like something, change it. And if you can't change it, change the way you think about it."
This is a powerful book/audio tape. And it is narrated by Maya Angelou, which makes it even more of a treasure.
I'd highly recommend this book to anyone who wants to improve the way they think about life.

0 of 0 people found the following review helpful.
Speaking to a Grandparent or Elder
By P. Murphy
This is and will probably always be one of my most favorite books. The wit and wisdom shared within can be applied to everyday living. As I read, I felt as if I was speaking to a grandparent or elder that was sharing invaluable experiences from which I could glean from to make my own life better. Each chapter is short and gets to the point, which I think is a hallmark of great writing.

0 of 0 people found the following review helpful.
Five Stars
By Beatriz Sharp
The book looked better than I thought it would look. Very happy.

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[H276.Ebook] Get Free Ebook The English-Chinese Encyclopedia of Practical Traditional Chinese Medicine: Volume 6 Therapeutics of Acupuncture and Moxibustion

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• Published on: 1994
• Binding: Paperback

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[Z184.Ebook] Fee Download Animal Assisted Therapy in Counseling, by Cynthia K. Chandler

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Animal Assisted Therapy in Counseling is the most comprehensive book available dedicated to training mental health practitioners in Animal Assisted Therapy (AAT). It explains the history and practice of AAT in counseling, discusses the latest empirical research, and provides an in-depth explanation of the psychodynamics of AAT within various theoretical frameworks. Readers will learn the proper way to select, train, and evaluate an animal for therapy. The use of a number of different therapy animals is considered, including dogs, cats, horses, birds, farm animals, rabbits and other small animals, and dolphins. Guidelines for implementing AAT in settings such as private practices, community agencies, schools, hospices, and prisons are covered, as well as ethical and legal considerations, risk management, diversity issues, and crisis and disaster response applications. Numerous case examples illustrate the use of AAT principles with clients, and forms, client handouts, and other resources provide valuable tools. This unique resource is an indispensable guide for any counselor looking to develop and implement AAT techniques in his or her practice.

• Sales Rank: #431423 in Books
• Published on: 2011-09-09
• Original language: English
• Number of items: 1
• Dimensions: 9.90" h x .90" w x 6.90" l, 1.66 pounds
• Binding: Paperback
• 424 pages

Review

"Practitioners will find this book extremely valuable. Chandler provides her readers with tremendous insight on how they can incorporate AAT into their therapeutic regime. This book is an excellent resource for professionals interested in developing and facilitating animal assisted interventions in their workplace." - Aubrey Fine, California State Polytechnic Institute, USA

"Animal Assisted Therapy in Counseling is an invaluable, must-have resource for professionals and practitioners. Good writing, along with a wealth of practical information and hundreds of current references, add up to an extremely important contribution to the AAT literature." - Mary R. Burch, American Kennel Club Therapy Dog Program, USA

Most helpful customer reviews

15 of 17 people found the following review helpful.
Timely and Informative
By Patrick
Several of my clients use their pets in the important work of assited therapy. I think it's important to understand the many positive benefits our pets bring to our lives. This book is the first one, a ground breaking edition, which explores the positive benefits pets have in the various aspects of counseling. Anyone involved or seeking to become involved in pet therapy should find this book very helpful!

Shawn Messonnier DVM
(...)

8 of 9 people found the following review helpful.
Solid, practical information. Easy to read and apply.
By Psychology Professional
This is one of the best books available about the use of AAT in mental health practice. I've reviewed most of them for some research I'm doing in the field, and Dr. Chandler's is thorough, based on the latest research, easy to read and absorb, and filled with very practical information. She covers the tremendous benefits of this type of work along with necessary cautions, and emphasizes the importance of proper training and credentialing. The book is ideal for people just entering this fascinating field, but there is also lots of useful information for more experienced AAT practitioners as well.

Rise VanFleet, Ph.D.
Child/Family Psychologist
Registered Play Therapist-Supervisor
Past President, Association for Play Therapy

10 of 12 people found the following review helpful.
Buy this one first!
By Amy L. McCortney
I read this book in one sitting!!! I couldn't put it down until I had read the whole thing! This book is a spectacular addition to the counseling field in its own right, and fills an important gap left by other animal-assisted therapy (AAT) texts. Dr. Chandler has collected in a very engaging and readable form all one needs to know to effectively conduct AAT. I found the information and guidelines on AAT particularly useful, especially the sections emphasizing examples of therapeutic responses, uses of animals assisting in therapy, and the various requirements for certification. The pictures and descriptions of Dr. Chandler's own work with her 3 co-therapists were fun and informative as well. Before you buy any other book on AAT, buy this one first; read it, read it again, and then see the difference AAT really makes for counseling clients. On second thought, don't buy any other AAT books; this is the only one you'll need.

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[Q467.Ebook] Download Symbols of Ideal Life: Social Documentary Photography in America 1890-1950, by Maren Stange

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The documentary style that dominates American photography had its origins in the social reform publicity campaigns of the turn of the century. This book traces the history of this genre and its main participants, including Jacob Riis, Lewis Hine, Walker Evans, Dorothea Lange, Ben Shahn, and Russell Lee.

• Sales Rank: #337437 in Books
• Brand: Cambridge University Press
• Published on: 1992-02-28
• Ingredients: Example Ingredients
• Original language: English
• Number of items: 1
• Dimensions: 8.98" h x .47" w x 5.98" l,
• Binding: Paperback
• 208 pages

Features

• Used Book in Good Condition

From Library Journal
Photography as a tool for social reform is Stange's topic. But though the power of the pictures she has selected is clear, she explains their value as social motivators in a complex, even leaden prose apparently intended for an academic audience. As a result, the relation of the images of human suffering produced by Jacob Riis, Lewis Hine, Walker Evans, Dorothea Lange, Ben Shahn, Russell Lee, et al. to viewers' response never comes alive. A pity, for this subject deserves a wider circle of readers who would expect the tight connection between disturbing image and collective response to be broadened rather than concealed in dense text. For academic libraries.
- David Bryant, Belleville
Copyright 1989 Reed Business Information, Inc.

Review
'Whether one agrees or not with the main thrust of Stange's argument, in its detailed and insightful discussion of the relationship between reform ideology and images, between social imagery and photojournalism, between real and ideal, Symbols of Ideal Life is an important contribution to our understanding of the evolution of the documentary style in photography.' Art Journal

Most helpful customer reviews

2 of 2 people found the following review helpful.
this is not a book about Photography or photographers
By Kindle Customer
This is a book written around the photos of the social reform campaigns and farm security administration Photography Project. Few pages about the photographers or their photos, with only one exception Jacob Riis in the first chapter. It is more a book about how the Farm program use Photography as a communication tool to reach mass audience, and give materials to prestigious Magazines and newspapers, that support the government social reforms. All this anyway gives a massive audience to a directed, politically elaborated, not spontaneous type of photography that later make its way in the Photography history as a social documentary style. This history speak about the most famous photographers that shortly participate in the programs, and then quit, because they feel they are not doing the kind of photography work they pretend to do as artist.
If you are looking for photos of that time, history of the documentary photographers like Evans, Dorothea Lange or others it is not the book for you. If you are looking for a critic and history of centralized government communication campaigns of the social reform since 1900 to the world war times, it is the book for you.

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The bestselling business classic on the power of relationships, updated with in-depth� advice for making connections in the digital world.
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Do you want to get ahead in life? Climb the ladder to personal success?
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The secret, master networker Keith Ferrazzi claims, is in reaching out to other people. As Ferrazzi discovered in early life, what distinguishes highly successful people from everyone else is the way they use the power of relationships—so that everyone wins.
In Never Eat Alone, Ferrazzi lays out the specific steps—and inner mindset—he uses to reach out to connect with the thousands of colleagues, friends, and associates on his contacts list, people he has helped and who have helped him. And in the time since Never Eat Alone was published in 2005, the rise of social media and new, collaborative management styles have only made Ferrazzi’s advice more essential for anyone hoping to get ahead in business.
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The son of a small-town steelworker and a cleaning lady, Ferrazzi first used his remarkable ability to connect with others to pave the way to Yale, a Harvard M.B.A., and several top executive posts. Not yet out of his thirties, he developed a network of relationships that stretched from Washington’s corridors of power to Hollywood’s A-list, leading to him being named one of Crain’s 40 Under 40 and selected as a Global Leader for Tomorrow by the Davos World Economic Forum.
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Ferrazzi’s form of connecting to the world around him is based on generosity, helping friends connect with other friends. Ferrazzi distinguishes genuine relationship-building from the crude, desperate glad-handing usually associated with “networking.” He then distills his system of reaching out to people into practical, proven principles. Among them:
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Don’t keep score: It’s never simply about getting what you want. It’s about getting what you want and making sure that the people who are important to you get what they want, too.
“Ping” constantly: The ins and outs of reaching out to those in your circle of contacts all the time—not just when you need something.
Never Eat Alone: The dynamics of status are the same whether you’re working at a corporation or attending a social event—“invisibility” is a fate worse than failure.
Become the “King of Content”: How to use social media sites like LinkedIn, Twitter, and Facebook to make meaningful connections, spark engagement, and curate a network of people who can help you with your interests and goals.
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In the course of this book, Ferrazzi outlines the timeless strategies shared by the world’s most connected individuals, from Winston Churchill to Bill Clinton, Vernon Jordan to the Dalai Lama.
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Chock-full of specific advice on handling rejection, getting past gatekeepers, becoming a “conference commando,” and more, this new edition of Never Eat Alone will remain a classic alongside alongside How to Win Friends and Influence People for years to come.

• Sales Rank: #7589 in Books
• Published on: 2014-06-03
• Released on: 2014-06-03
• Original language: English
• Number of items: 1
• Dimensions: 9.56" h x 1.36" w x 6.41" l, 1.37 pounds
• Binding: Hardcover
• 400 pages

Review
Advance Praise for Never Eat Alone

"Your network is your net worth.� This book shows you how to add to your personal bottom line with better networking and bigger relationships.� What a solid but easy read!� Keith's personality shines through like the great (and hip) teacher you never got in college or business school. Buy this book for yourself, and tomorrow go out and buy one for your kid brother!"
—Tim Sanders, author of Love Is the Killer App: How to Win Business and
Influence Friends and leadership coach at Yahoo!
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"Everyone in business knows relationships and having a network of contacts is important. Finally we have a real-world guide to how to create your own high-powered network tailored to your career goals and personal style."
—Jon Miller, CEO, AOL
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“I’ve seen Keith Ferrazzi in action and he is a master at building relationships and networking to further the interests of an enterprise.� He’s sharing his playbook for those who want learn the secrets of this important executive art.”
—Dr. Klaus Kleinfeld, CEO-designate, Siemens AG
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“A business book that reads like a story—filled with personal triumphs and examples that leave no doubt to the reader that success in anything is built on meaningful relationships.”
—James H. Quigley, CEO, Deloitte & Touche USA LLP
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"Keith has long been a leading marketing innovator. His way with people truly makes him a star. In Never Eat Alone, he has taken his gift and created specific steps that are easily followed, to achieve great success."
—Robert Kotick, Chairman and CEO, Activision
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“Keith’s insights on how to turn a conference, a meeting, or a casual contact into an extraordinary opportunity for mutual success make invaluable reading for people in all stages of their professional and personal lives.� I strongly recommend it."
—Jeffrey E. Garten, Dean, Yale School of Management

About the Author
KEITH FERRAZZI is founder and CEO of the training and consulting company Ferrazzi Greenlight and a contributor to�Inc.,�the�Wall Street Journal,�and�Harvard Business Review. Earlier in his career, he was CMO of Deloitte Consulting and at Starwood Hotels and Resorts, and CEO of YaYa Media. He lives in Los Angeles.�

TAHL RAZ has written for�Inc.�magazine, the�Jerusalem Post, the�San Francisco Chronicle, and�GQ. Raz lives in New York City.

Most helpful customer reviews

6 of 6 people found the following review helpful.
Someone else said it better than I-- this could have been a five-paragraph article ...
By Smurf
Someone else said it better than I-- this could have been a five-paragraph article in Business Insider. That it's a 26+ chapter book is pure masturbatory self-aggrandizing on the part of the author.

2 of 2 people found the following review helpful.
Amazing book!
By Tdogg
This book is amazing. What I learned from it: When you meet someone for the first time, don't ask them boring questions like where they're from or where they work. Ask what they are passionate about. Then offer to help them, either by doing something for them or connecting them with someone else you know who can help them. Also make a plan for what you want to accomplish, and who you need to meet to accomplish it.

0 of 0 people found the following review helpful.
Keith Ferrazzi does an amazing job of not only highlighting the importance of networking ...
By Eric
I wish I had this book when I started my career. Keith Ferrazzi does an amazing job of not only highlighting the importance of networking and building a personal network of contacts, but gives you actionable suggestions that anyone can use. If you are already good at networking, this book will help you become better. If you are nervous and don't know how to even start, it will help you there as well. I am recommending this to anyone who wants to get better at developing a personal network and advancing their careers or personal interests.

See all 130 customer reviews...

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